Practical Info

As Fresenius Medikal Hizmetler A.Ş. (”Company”), we attach great importance to the privacy and protection of your personal data. We make all kinds of effort to protect personal data related to the persons affiliated to the Company by processing and preserving personal data in accordance with the Law on Personal Data Protection No. 6698 (”KVK Law”).

Within this framework, in the capacity of Data Controller, our Company processes your personal data in accordance with the KVK Law, on the conditions described below and within the limits stipulated in the regulation.

1. Collecting, Processing Personal Data and Processing Purposes

As your personal data may vary depending on the services provided by our Company and the commercial activities of our Company, they may be collected verbally, in writing or electronically, in automated or non-automated methods, through our Company units, clinics, offices, Group Companies and affiliates, websites, social media platforms etc. Your personal data may be processed as long as you benefit from the products and services offered by our Company and our Group Companies, by creating and updating them. 

In addition, when you use our call centre or our web page to use the services of the Company or our Group Companies, when you visit our company or internet site or when you participate in training, seminars or organizations organized by our Company, your personal data may be processed.

Your personal data collected will be processed for the purposes below:

• To plan, maintain and invoice our medical treatment services, making it possible for our health professionals to predict the course of a disease during these treatments, to regulate the drug dosage, to determine the treatment options with physical recovery and to plan and perform all such activities relating to the treatment process, to transfer the information requested in compliance with the regulations to the related institutions and organizations about the activities carried out for the administrative purposes, to make the necessary follow-up on matters related to the security of our products and services, 
• To plan and perform the informing activities organized by our company about the medical-scientific features of our products to healthcare professionals with the name, request, contribution, support of our company; activities of product promotion representatives in this framework, announcements to be made through direct mailing or other means of communication, scientific meetings and product promotion meetings and similar activities, and to transfer the information requested in compliance with the regulations to the relevant institutions and organizations about the activities carried out, to make the necessary follow-up on matters related to the safety of our products, 
• To plan and perform the activities on informing the related technical service employees on transactions such as performing and tracking the production of our products and administrative services such as maintenance, repair, calibration through the authorized technical services, fulfilling the warranty consents etc.; all information to be delivered by direct mail or other means of communication within this framework, maintenance-repair activities and other activities to be performed with similar transactions and to transfer the information requested in line with the regulation to the related institutions and organizations along with our shareholders and to make the necessary follow-up on matters related to the safety of our products,
• To make the systematic monitoring of adverse reactions and benefit/risk balances in order to ensure safe use of our products, to collect information regarding this issue, to record, evaluate, archive these information, to ensure contact between parties and to take the necessary measures in order to minimize the damage our products may cause,
• To procure the legal and commercial security of our Company, Group Companies and the persons making business with our Company (To ensure the physical security and control of the locations owned by the Company, the Group Companies customer evaluation/complaint management processes, event management, legal compliance process, audit, financial affairs etc.), to determine and implement our company’s commercial and business strategies and the execution of our Company’s human resources policies,

within the scope of the personal data processing requirements and purposes set out in Articles 5 and 6 of the KVK Law.

1. To whom and for what purpose can the processed personal data be transferred?

Your personal data may be transferred to; our partners, suppliers, group companies, affiliates, companies and institutions we cooperate with, companies which we outsource services in order to fulfil our contractual or legal obligations (security, health, information technology, business security, law, audit, financial and so on), authorized official institutions and organizations, limited with the purposes included in this text within the context of the conditions stated in the 8th and 9th Articles of the Law.

1. Method of Collecting Personal Data and Legal Reason

Your personal data may vary depending on the service, product or commercial activity provided by our Company;

Your personal data may be collected, processed and updated in accordance with Articles 4, 5 and 6 of the KVK Law;

· In compliance with the Law and honesty rules,

· Accurate and up-to-date as required,

· For specific, open and for legitimate purposes,

· Connected, limited and measured with the purposes they are processed,

· In accordance with the rules of preservation for the period of time required for the purposes for which they are prescribed in the relevant legislation,

with automated or non-automated methods, through offices, clinics, call centres, web sites, social media environments and such, verbally, in written and electronically.

Your personal data will be collected in any verbal, written or electronic medium, in order to be able to present the products and/or services we offer as the Company, in accordance with the above-mentioned purposes within the specified legal framework and with the intention of fulfilling the obligations of our company arising from the contract and law in a complete and correct manner in this context. Personal data collected for this legal reason may be processed and transferred with the purposes indicated in Articles (1) and (2) of this text, within the scope of the personal data processing requirements and purposes stated in the 5th and 6th Articles of the KVK Law.

1. The Rights of the Personal Data Owner listed in Article 11 of the KVK Law.

As personal data owners, if you submit your requests relating to your rights to our Company in the manner set forth below in the Official Notification according to the nature of your request, it will be concluded free of charge by our Company within thirty days at the latest. However, if a fee is foreseen by the Personal Data Protection Board, the Company will charge a fee at the determined rate. In this context, the personal data owners are entitled;

• To learn whether personal data is processed or not,
• To request information about personal data if it has been processed,
• To learn the purpose of processing personal data and whether they are used appropriately for their purpose,
• To know the third parties in Turkey or abroad which personal data are transferred,
• To request correction of personal data if they are processed incompletely or incorrectly and to request that the process carried out in this context be notified to the third parties to whom personal data is transferred,
• To request that personal data to be deleted or destroyed and to request that third parties be notified of the processing carried out in this context, where the reasons that require the processing of personal data disappear although it has been processed in accordance with the provisions of the KVK Law and other related laws,
• To object to the occurrence of a result against the person through analysing the processed data exclusively through automated systems,
• To demand the damage be compensated in the event of a damage due to the processing of personal data unlawfully.

In accordance with the 1st paragraph of Article 13 of the KVK Law, you may forward your request in order to use your rights mentioned above to our company in writing, in person, through notary public, or by using the registered e-mail (KEP) address or other methods provided by the Personal Data Protection Board.

Your application must include;

a) Your name, surname and your signature if the application is written,

b) If you are a citizen of the Republic of Turkey, your TR identity number; if you are foreigner, your nationality, your passport number or your identity number, if any,

c) Your permanent place of residence or your work address,

ç) Your correspondence e-mail address, telephone and fax number,

d) Your request subject

Information and documents related to the subject should be added to the application.

Alternatively,

You can send your request including explanations on the right you will use among the rights set out in Article 11 of the KVK Law by filling out the form at www.turkeyholidaydialysis.com and sending a signed copy of the form to Rüzgarlıbahçe Mah. Cumhuriyet Cad. Hasoğlu Plaza No:39 K:7 Kavacık Beykoz Turkey address together with your identification documents in person, via notary public or with the other methods indicated in the KVK Law or you may sent the relevant form to freseniusmedikal@hs03.kep.tr address electronically signed.

Attachment: Form